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Zendesk

Connect Qarion to Zendesk Support to catalog ticket fields, forms, and other support data structures.

Prerequisites​

  • A Zendesk Support account with Admin access
  • An API Token generated from Admin Center → Apps and Integrations → Zendesk API
  • Your Zendesk subdomain (the part before .zendesk.com)
  • The email address of the API token owner

Setting Up the Connection​

  1. Navigate to Source Systems in your space
  2. Click New Connector and select SaaS — Zendesk
  3. Fill in the connection details:
FieldDescriptionExample
SubdomainYour Zendesk subdomainmy-company
EmailEmail address of the token owneradmin@company.com
API TokenZendesk API tokenabc123xyz...
  1. Click Test Connection to verify API access
  2. Click Create to save the connector

What Gets Synced​

The connector discovers and catalogs:

  • Ticket Fields — System and custom ticket fields with their types and configurations
  • Ticket Forms — Form definitions and the fields they include
  • Custom Object Types — Sunshine custom objects (if enabled)

Each entity is created as a data product in your catalog.

Authentication Details​

The connector uses Basic authentication with the email/token format ({email}/token:{api_token}). Credentials are encrypted at rest.

Troubleshooting​

"Authentication failed" — Verify that your email and API token are correct. The email must match the user who generated the token. Ensure that password access is enabled in Admin Center → Zendesk API.

"Subdomain not found" — Use just the subdomain portion, not the full URL. For example, use my-company rather than my-company.zendesk.com.